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Product Specialist

Job Category:
Business Operations
Career Level:
Mid Career (2+ years of experience)
Job Type:
Full Time/Permanent
Positions:
1
Company Name:
Agora Inc.
City:
Baltimore
Country:
USA
Description: Description:

The Product Specialist is hyper-focused on the customer experience and ensures that our products meet and exceed customer needs.  In particular this includes focusing on the day to day needs of our customers and working closely with the Product Owner in product planning throughout the product lifecycle.  This includes: gathering product and customer requirements and working closely with internal stakeholders and affiliates (customer) to ensure a superior product offering and high level of customer satisfaction. 

Essential Job Functions:
  • Become an expert in our Financial Investment and E-Learning products
  • Works with product owner and various stakeholders to analyze, develop and improve product and features aligned with customer needs
  • Contributes to the development of product requirements and to the overall product planning and pricing process
  • Supports the product owner in specifying market requirements for current and future products by assisting with market research via customer interviews/surveys and through competitive analysis
  • Manages and resolves support escalation issues
  • Analyze customer usage of products, feedback and bug-related trends
  • Collaborates with project management team and outside vendors to provide finalized statement of work
  • Coordinate the knowledge transfer of new features and enhancements to support staff and explain how it ties into the affiliate business need as well as other departmental stakeholders
  • Responsible for creation of mock-ups, wireframes, business level documents and technical documentation
                                                                                                                                     
Knowledge, Skills, and Abilities:
  • Passion for product quality, excellent user experience, and sales/adoption
  • Functional understanding of investment portfolio concepts preferred
  • Strong aptitude for being able to think strategically at both business and software level
  • Experience implementing UI/UX principles to improve system processes and interface.
  • Highly organized: ability to multi-task, prioritize and meet tight deadlines
  • Excellent written and verbal communication skills
  • Excellent teamwork skills
  • Strong presentation skills
  • Resourceful and entrepreneurial
  • Familiarity with project management a plus
  • 1-3 years of experience in product management, product development, and/or related role
  • Bachelor’s degree preferred

Interested individuals, please send cover letter and resume to the link provided.